Refund policy

🔄 Return and Refund Policy

Thank you for shopping with us. Please review our return and refund policy carefully before placing your order:

Made-to-Order and Handmade Items

  • All sales of handmade and made-to-order items are final.

  • Once your order is marked as "Fulfilled," production has started and no cancellations, changes, or refunds are permitted.

  • Please double-check your order details before submitting.

Non-Made-to-Order Items

  • You may cancel non-made-to-order items within 24 hours of order submission with no penalty.

  • After 24 hours, cancellations are not guaranteed and are subject to approval.

  • Refunds for unopened, unused non-made-to-order items may be issued upon inspection.

  • A 20% restocking fee will be deducted from all approved refunds.

Conditions for Returns and Refunds

  • Returns must be initiated within 7 days of delivery.

  • Returned items must be unopened, unused, and in original condition to qualify for a refund.

  • Customers are responsible for return shipping costs unless the item was incorrect or defective.

  • Approved refunds will be processed to the original payment method. Please allow 5–10 business days for processing after approval.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us at orders@prettyinpeony.com within 3 days of delivery.

  • Include your order number and clear photos of the item and packaging.

Exchanges

  • We do not offer exchanges.

  • If you received an incorrect or defective item, please contact us for resolution.

Shipping Costs

  • Shipping charges are non-refundable unless an error was made on our part.

Lost or Stolen Packages

  • If you choose untracked shipping, we are not responsible if the package is lost, stolen or misdelievered.

  • Once a package is marked as delivered by the carrier, we are not responsible for lost, stolen, or misdelivered packages.

  • Customers should contact the carrier directly to file a claim.

Questions?

If you have any questions or concerns about your order, please contact us at help@prettyinpeony.com