🔄 Return and Refund Policy

Thank you for shopping with Pretty in Peony! Please review the following policy carefully before placing your order.

All Sales Are Final

All sales are considered final.

Pretty in Peony does not accept returns or exchanges. Refunds or replacements will only be considered when there is an issue with your order, such as:

• A missing item
• An incorrect item
• An incorrect size
• An incorrect quantity
• A damaged or defective item (unboxing video required)

Please review all product details, sizing information, quantities, and shipping information carefully before submitting your order.

Order Cancellations

Orders, including preorders, may be canceled within 48 hours of purchase without penalty.

Cancellation requests submitted after the 48-hour window are not guaranteed and, if approved, will be subject to a 20% restocking fee.

Once an order has shipped, it cannot be canceled.

Preorder Cancellations

Preorders may be canceled within 48 hours of purchase without penalty.

After 48 hours, approved preorder cancellations will be subject to a 20% restocking fee.

Preorder release dates, arrival dates, and shipping timelines are estimates and may change due to production, supplier, customs, or carrier delays. A delay does not automatically qualify an order for cancellation or a full refund.

No Returns or Exchanges

Pretty in Peony does not accept returns or exchanges.

Items cannot be returned for reasons including, but not limited to:

• Ordering the wrong size
• Ordering the wrong quantity
• Changing your mind
• No longer wanting the item
• Delayed preorder or carrier delivery
• Minor differences in color, placement, or appearance

Please contact us if your order arrives incorrect, incomplete, damaged, or defective.

Incorrect, Missing, or Defective Items

If there is an issue with your order, please contact orders@prettyinpeony.com within 3 days of delivery.

Your message must include:

• Your order number
• A description of the issue
• Clear photos of the item received
• Clear photos of the packaging and shipping label

Pretty in Peony will review the submitted information and determine the appropriate resolution. Depending on the circumstances, an approved resolution may include a replacement, store credit, partial refund, or full refund.

Untracked Shipping

Refunds and replacements are not available for orders shipped using an untracked shipping option.

By selecting untracked shipping at checkout, you acknowledge and accept the risks associated with shipping without tracking. You surrender your right to request a refund or replacement if the package is lost, stolen, delayed, misdelivered, or does not arrive.

Untracked shipping should only be selected at the customer’s own risk.

Lost, Stolen, or Misdelivered Packages

Pretty in Peony is not responsible for packages that are lost, stolen, or misdelivered after being marked as delivered by the shipping carrier.

Customers who selected tracked shipping should contact the carrier directly to report the issue and file a claim.

Shipping charges are non-refundable unless the shipping issue was caused by an error made by Pretty in Peony.

Refund Processing

When a refund is approved, it will be issued to the original payment method unless another resolution has been agreed upon.

Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Questions?

For questions or concerns about your order, please contact help@prettyinpeony.com.