📦 Shipping Policy

Thank you for your support of our shop! Please review the following shipping policies carefully before placing your order:

Processing Time

All orders are processed within 1–5 business days, depending on current stock availability and order volume.

Processing time refers to the time needed to prepare your order for shipment and does not include the carrier’s delivery time.

Preorder Shipping

Preorder items will be clearly identified in the product title and/or description.

Preorders are expected to ship approximately 2–3 weeks after the listed preorder arrival or release date, unless otherwise stated in the product listing.

When an order includes both preorder and in-stock items, the entire order will normally be held and shipped together once all items are available.

Pretty in Peony reserves the right to split an order into multiple shipments at our discretion and at no additional cost to the customer. However, customers may also request that in-stock items be shipped separately from preorder items. Additional shipping charges will apply.

Address Changes

Address-change requests must be submitted as soon as possible after placing an order.

We cannot guarantee that an address can be changed once the order has been processed or shipped. Customers are responsible for reviewing and confirming their shipping address before completing checkout.

Domestic Shipping

Standard Shipping: Approximately 3–7 business days after fulfillment.

Expedited Shipping: Approximately 1–3 business days after fulfillment.

Shipping rates and available delivery options are calculated at checkout.

International Shipping

Pretty in Peony ships worldwide.

International delivery typically takes approximately 7–21 business days after fulfillment, although delivery times may vary depending on the destination, carrier, and customs processing.

Customers are responsible for any customs fees, import taxes, duties, or other charges imposed by their country.

Shipping Notifications and Delays

A shipping confirmation email containing tracking information will be sent once your order has shipped.

Carrier delays, customs delays, weather disruptions, and other circumstances outside of Pretty in Peony’s control may affect the estimated delivery timeline.

If a significant processing delay occurs before your order ships, we will contact you using the email address provided with your order.

Lost, Stolen, or Misdelivered Packages

Pretty in Peony is not responsible for packages that are lost, stolen, or misdelivered after they have been marked as delivered by the shipping carrier.

Customers should contact the carrier directly to report delivery issues and begin the claims process.

 

Questions?

If you have any concerns about your order or shipping, please contact us at order@prettyinpeony.com